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Moira van den Akker

November 17, 2014

Linda Haverty

What is the purpose of the discounts defined for each individual product? It appears that in the store, all system discounts are available in the drop-down for all products. What is the purpose of specifying only 5 for a product if they all pop-up in the store?
November 16, 2014

Paul Mhamane

Hi Linda, please refer to this link for detailed information. http://help.perfectmind.com/​articles/​174-Create-a-Promo-Code-or-Early-Bird-Discount

Linda Haverty

Not sure the article works for what I have in mind. For our sale, I'm creating discount "scratch" tickets (anywhere from 15 - 40%) to be applied to their entire purchase EXCEPT for certain items. So I need to set up a series of available discounts within each product which the 'clerk' can select based on the ticket value, BUT I need to limit some items to "NONE" for discount.

Paul Mhamane

The discount option in products currently is only to be used to create promo codes & based on the promo code the members can get discount when members purchase these products online. If your clerk is selling products through checkout then clerk can select any discount that is available at checkout.

Moira van den Akker

New & Prospective Students

Welcoming newcomers to your community   Read more...
November 14, 2014

Linda Haverty

When I import data into a table, what value is a checkbox looking for? Yes/No; True/False; 0/1, -1/0/1
November 14, 2014

Nima Jazbi

Hi Linda, The values for the checkbox are True/False

Moira van den Akker

November 12, 2014

Moira van den Akker

Tip of the Week - Self Check-In

PerfectMIND Weekly Software Tip   Read more...
November 4, 2014

Linda Haverty

Recently, I stopped receiving my 24 Hour reports. Any idea why?
October 31, 2014

Paul Mhamane

Hi Linda, we'll investigate & see why you're not receiving 24 Hour Report & get back to you.

Paul Mhamane

Could you please confirm the email address for 24 hour report?

Paul Mhamane

Hi Linda, just a quick update on your issue. We're investigating on this issue & fix it on priority for you.

Linda Haverty

Got your call. Email same as always.

Paul Mhamane

Thank you Linda, we've escalated this to our next level team & they are currently working on it for you.

Linda Haverty

And now they're back!

Chad Love

i am implementing Melody Shumans Skillz program. This program entails different ranks. Will changing the ranks by creating new colors and such, screw anything up? Can I go into the ranks object and (1) rename it, (2) assign the newly renamed rank to a student?
October 30, 2014

Paul Mhamane

Hi Chad, if you are trying to rename existing rank name/ color it will automatically apply the changes to the student's account, because system assigns the rank based on the rank order hence changing rank name will not affect existing student's rank. e.g. A student has "White" rank & you renamed it to "White Rank" student will automatically get his rank as "White Color Rank".

Paul Mhamane

Also, As you mentioned you are trying to implementing a ne program called: Melody Shumans Skillz, please create a new program/style & add the ranks within it. Here's the help file to create new program/ style & manage them. http://help.perfectmind.com/​articles/​32-Specify-Styles-and-Programs http://help.perfectmind.com/​articles/​61-Manage-Programs-Ranks-and-Stripes

Paul Mhamane

Please let us know if you are looking for something else & we'd love to discuss it with you.

Chad Love

gotcha...confirms this for me though....Currently rank order number 1 is my youth (all kids under 14) white belt. Youth ranks go to number 10. Adult white is Rank 11. My plan is rank 1-6 will be kids 6 and under, ranks 7-13 will be for ages 7-9 and ranks 14-20 will be for ages 10-14.

Chad Love

My concern is that adults will get mixed up....I assume I will need to "bump up" the rank numbers for my adult programs

Chad Love

hope that makes sense

Paul Mhamane

Hi Chad, in this situation creating separate program/ style for different age groups would be the best option. Within those programs you can create different ranks & rank orders based on the age groups.

Chad Love

ok..so I can in theory have more than one rank order #1. one in program 1, one in program 2 and one in program 3?

Paul Mhamane

That's right! Because we are assigning different rank orders for the ranks & placing them in different programs.

Chad Love

awesome...thank...I get it.

Paul Mhamane

You're welcome! Have a Great day ahead!

Chad Love

so I assume I will have to reassign ranks to my adult because their current rank order will be "out of whack"

Chad Love

can all this be done in the online version? Or will I need to create program/style in the desktop client?

Paul Mhamane

Yes, you can use the browser version as well to create new programs.

Linda Haverty

I need help using a scanner to scan products in my pro shop. I can scan chips and products that use the standard 12 character UPC-A. But I can't get the scanner and/or PerfectMind to recognize drinks, which use a shorter UPC-E. Someone in tech support set up a new "rule" in PerfectScan but it doesn't work. Is anyone doing this? And, if so, could you let me know what I need to do to make this work?
October 28, 2014

Raj Kumar

Hello Linda,

Raj Kumar

As it's an issue while scanning. Will require access of your computer to trouble shoot your request further. Could you please provide me with your convenient time and the phone number to reach you so that we can assist you with the Scan Issue.

Linda Haverty

Today, between 5 and 6:30 EST (401)849-3900

Paul Mhamane

Thanks Linda, we'll surely get in touch with you. Have a great day ahead!

Raj Kumar

Hello Linda, We tried to reach you between 5:00 to 7:00 (EST) however couldn't get through.

Linda Haverty

Actually, you tried at 4:45 and 7:00 which is NOT between 5 and 7.

Linda Haverty

Nevermind, after hours of internet research, I figured it out.

Moira van den Akker

October 22, 2014