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Sample
Interview Questions – Student Manager & Front Desk Person
Core Competencies:
Phone Manner
Customer Service
Communication
Responsibility
Multi Tasker
Interview Questions:
Phone Manner:
1. Tell me about a time when you had multiple lines going and how
you handled that?
2. Give me an example of how you would leave a message for somebody
to remind them about their appointment the next day.
3. How have you handled clients that don’t speak English very well
or are having a hard time understanding you?
Customer Service:
1. What do you think is the most important part of customer service?
2. Give me an example of when you had to deal with an unhappy
customer and what you did to turn the situation around.
3. What is the hardest part of customer service for you? How do you
cope with that?
4. Tell us about your experience in dealing with the public.
Communication:
1. Tell me about a time when your boss gave you a directive, and you
misunderstood the directions. How did you handle that?
2. Tell us about a situation where you demonstrated good
communications skills.
3. Tell us about a situation where you demonstrated poor
communications skills. What would you have done differently?
Responsibility:
1. Briefly describe the most significant responsibility you have had
in your career and what it taught you?
2. How do you handle responsibility?
Multitasking:
1. At the front counter there are multiple priorities, the phone is
ringing with people wanting information, students want to purchase
equipment, instructors need reports and a child needs a band-aid.
How do you prioritize what to do?
2. Tell me about how you’ve handled multiple priorities in the past.
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